Terms & Conditions
Introduction
Welcome to our website www.ambart-palma.com. These Terms and general Conditions establish the terms under which this website and the purchase of goods in www.ambart-palma.com are managed. We kindly request that you read these Conditions and our Privacy Policy carefully before using this website. When using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of the Conditions, you must not use this website. Should you have any questions regarding the Conditions you may contact us via our contact form or sending us an email at boutique[a]ambart-palma.com.
We reserve the right to revise and change these Terms and Conditions at any time and at our sole discretion. You are subject to the most current version of the Terms and Conditions posted on this page at the moment you use this website or place an order.
Upon using this website and placing orders through it, you commit to using this website only to consult or place legally valid orders and not placing any fake or fraudulent orders. If it may be reasonably considered that you placed an order of this kind, we will be authorized to cancel it and inform the relevant authorities.
Upon placing an order via our website, you declare yourself to be over 18 years of age and you acknowledge that you have read and understand the content of these Terms and Conditions.
Article 1 : Object
These General Terms of Use and Conditions (hereinafter "Terms and Conditions") will expressly regulate the relation that arise between AMBART, marketed by ALICE MARIE MICHEL, carrer de Can Savellá, no. 1 - 2°, 07001 Palma de Mallorca, Balearic Island, Spain, Taxpayer ID no. X7956271L (hereinafter, "AMBART", "we", "us" or "our") and third parties (hereafter "you" or "user") who acquire products from our online store www.ambart-palma.com.
Article 2 : Details of the supplier
The sale of products through this website is carried out under :
AMBART - La Boutique
ALICE MARIE MICHEL
C/ Can Savellá, 1 - 2, 07001 Palma de Mallorca, Islas Baleares, España.
Tel : (+34) 664 424 384
Tax Identification Number : ESX7956271L
Activity Number : 6595 1
Article 3 : Product information
The descriptions of the products on display at www.ambart-palma.com are intended to be as accurate as possible. However, the information given on each product and the product pictures or videos are provided for the guidance only. We do not warrant that product descriptions and price or other content of our website are accurate, complete, reliable, current or error-free.
Article 4 : Sale territory
The products offered via our website www.ambart-palma.com are only available for shipping to european countries.
For international deliveries, please send us an email to boutique[a]ambart-palma.com and we'll get back to you with an estimation of the shipping costs.
Article 5 : Prices and taxes
The prices shown on the website www.ambart-palma.com are in Euros and include VAT. Shipping costs are not included in product prices. They shall be added to the initial price listed at the website for each of the products on offer at the applicable rates, where appropriate. In any event, the client will be informed of the exact shipping cost before completing the purchase.
The price of the products will be as stipulated at any given time on our website, except when clearly erroneous. Although we try to ensure that all the prices appearing on the website are correct, some errors may occur. If we discover an error in the price of any of the products that you have ordered, you will be informed as soon as possible and you will be given the option of re-confirming your order at the correct price or cancelling it. If we cannot contact you, the order will be considered cancelled and you will be refunded for any amounts paid.
Prices may change at any moment, but any changes will not affect the orders for which we have already sent you an Order Confirmation.
Article 6 : Payment
Once you have selected all the items you wish to purchase, they will be added to the basket and the following step will be to process the order and make payment. To do so, you must follow the purchasing process steps, filling in the information requested in each step.
You agree to pay upon placing the order. If you acquire a product through the website www.ambart-palma.com, you shall pay the amount shown on the order by credit or debit card payment on our secure website.
Upon the order being completed, the Terms of Use being accepted and the purchase procedure being confirmed, the client will receive the Order Confirmation by e-mail confirming the details of the purchase. This e-mail will assign a purchase reference code and will detail the products characteristics, their prices and shipping costs. This Order Confirmation has no value as an invoice, it is only a proof of purchase. We will send the corresponding delivery note or invoice with the product(s).
We will accept order cancellations when requested before the orders are dispatched. For cancellation, you should send an email to boutique[a]ambart-palma.com. Once the order has been despatched, no order cancellations shall be accepted for operational reasons. If you should nevertheless wish to cancel the order once it has departed from our store, you should proceed to return the same, taking the steps set out in the Returns section.
Article 7 : Product availability
We reserve the right to decide, at any time, the products we offer through our website www.ambart-palma.com. In particular, we may, at any time, add new products to those offered in our website.
All product orders are subject to availability. If the product is out of stock after the order is placed, the client shall be informed by e-mail that it has been cancelled in full or in part. In that case, we reserve the right to provide you with information on substitute products that may be of your interest. If you do not wish to order any substitute products, we will refund any amount that you may have paid.
We inform the Client that we shall not offer for sale more units than those held in stock and will use our best efforts to serve the demand for products of all our clients. However, it may sometimes happen, due to circumstances reasonably beyond our control, such as human error or information technology system incidents, that the quantity ultimately offered for sale differs from what is actually held in stock.
Article 8 : Product Delivery
We agree to deliver the product in perfect condition at the address designated by the client on the order form. We'll do our best to ship your order within 2 business days. If for any reason we cannot fulfil the delivery deadline you will be informed of this circumstance and we will give you the choice of carrying on with the purchase and establishing a new delivery date, or cancelling the order with a full refund of the paid amount.
Once the order is shipped, you will receive by e-mail the Shipment Confirmation. The estimated delivery times shall be between 3 or 7 business days using private courier or up to 15 using national post, depending on the customer residence. This information is merely for informative purposes.
If at the time of delivery the Client is absent, the carrier shall leave a note specifying how to arrange a new delivery. If the order cannot be delivered 3 to 5 working days after being despatched for delivery, it will be returned to our store and the Client shall have to bear the delivery expenses.
If the reason why delivery cannot be made is because the package has been lost, our carrier shall start an investigation.
Article 9 : Receipt, Returns, Right of Withdrawal and Refunds
9.1 Receipt of your order
Upon receiving your order, we recommend checking the condition of the parcel and its contents as soon as reasonably possible.
If the parcel shows visible signs of damage or tampering upon delivery, please note this with the carrier whenever possible.
If you discover that an item is damaged, defective or incorrect, please contact us as soon as possible at boutique[a]ambart-palma.com or via WhatsApp at (+34) 664 424 384, preferably including photographs of the item and packaging so that we can assist you promptly.
Nothing in this section affects your statutory consumer rights.
9.2 Right of withdrawal
If you are a consumer purchasing online, you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to:
Email: boutique[a]ambart-palma.com
WhatsApp: (+34) 664 424 384
It is sufficient for you to send your communication exercising your right of withdrawal before the 14-day withdrawal period has expired.
You are not required to provide a reason for exercising this right.
9.3 Returning the goods following withdrawal
After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 calendar days from the day on which you informed us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period has expired.
Returns should be sent to:
Tienda AMBART
Alice Marie MICHEL
Carrer de Can Savellà, 3 - BJ
07001 Palma de Mallorca
Balearic Islands
Spain
Please include the following note beneath the address: “Teléfono de contacto en caso de ausencia en la tienda: 664 424 384”
The direct cost of returning the goods is borne by the customer, except where Ambart has agreed to bear that cost or where the goods are defective, damaged, incorrect or otherwise subject to statutory remedies requiring a return at no cost to the consumer.
We strongly recommend using a trackable shipping service and securely packaging the item for transport. Please provide us with the tracking number once the return has been sent.
We do not accept parcels sent postage due or with unpaid shipping charges.
9.4 Condition and inspection of returned goods
During the withdrawal period, you may examine and try on the goods only to the extent reasonably necessary to establish their nature, characteristics and fit, in the same way that you would reasonably be able to do in a physical shop.
Returned goods should be sent back in the condition in which they were received, together with their original packaging, labels and accessories, where applicable, and should be securely packaged to prevent damage during return transport.
Please do not wear or use the goods beyond what is reasonably necessary to examine or try them on. You are responsible for any diminished value resulting from handling or use beyond what is necessary to establish their nature, characteristics and functioning.
Returned goods will be inspected upon receipt to assess their condition and any possible diminished value resulting from such handling or use.
9.5 Refund following withdrawal
If you exercise your right of withdrawal, we will reimburse all payments received from you in respect of the returned goods, including the original delivery costs up to the amount corresponding to the least expensive standard delivery method offered by Ambart for your order.
If you expressly chose a delivery method that was more expensive than our least expensive standard delivery option, such as express shipping, the additional delivery cost will not be reimbursed.
The refund will be made without undue delay and no later than 14 calendar days from the day on which you inform us of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Unless expressly agreed otherwise, reimbursement will be made using the same payment method used for the original transaction, and no fee will be charged to you for the reimbursement.
9.6 Defective, damaged or incorrect goods
The statutory right of withdrawal described above is separate from your legal rights where goods are defective, damaged, incorrect or otherwise not in conformity with the contract.
If you receive such an item, please contact us as soon as possible at boutique[a]ambart-palma.com, preferably including photographs of the item and packaging.
Where applicable under consumer law, any remedy to which you are legally entitled will be provided free of charge, including any necessary shipping costs.
Nothing in these Terms and Conditions limits or excludes any statutory rights available to consumers.
9.7 Exchanges
Exchanges may be accepted subject to product availability.
Where an exchange is requested for personal preference rather than because the item is defective, damaged or incorrect, the customer is responsible for the cost of returning the original item to Ambart. Ambart will cover the cost of sending the replacement item.
If the requested replacement is unavailable, a refund will be processed in accordance with the applicable provisions above.
9.8 Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply where an exception provided by applicable consumer law applies.
In particular, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, including certain bespoke or personalised items.
Where an item is excluded from the right of withdrawal, this will be indicated where applicable before purchase.
Article 10 : Force majeure
We will not be liable for any breach of or delay in compliance with any of the obligations we assume under the terms of these Conditions when the cause is an event beyond our control (Force Majeure Events).
Force Majeure Events include any act, event, failure to exercise, omission or accident that is beyond our control including, among other things, the following:
I. Strikes, lockouts or other protest measures.
II. Civil unrest, riots, invasion, terrorist attack or threat, war (declared or not) or the threat of war or arrangements for war.
III. Fire, explosion, storm, flood, earthquake, sinking, outbreak or any other natural disaster.
IV. Impossibility of using trains, boats, air planes, motor transport or other ways of transport, whether private or public.
V. Impossibility of using public or private telecommunications systems.
VI. Acts, decrees, legislation, regulation or restrictions of any government or public authority.
VII. Strikes, failures or accidents in maritime, river or postal transport, or any other type of transport.
It will be understood that our contractual obligations will be suspended during the period in which Force Majeure Events are under way, and there will be an extension of the period for complying with said obligations for a period of time that is equal to that in which the Force Majeure Event lasts.
Article 11 : Data privacy
By using this website you agree to the handling of personal data and other information you provide through the registration form and state that said information and data are true and correspond to reality.
All information you provided in our website www.ambart-palma.com will be included and stored in a file for processing, as AMBART property, until cancellation is requested. Personal data will be used only to process purchase orders or contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order. We guarantee that the data you supply will not be shared with third parties or other companies.
Your personal information will be treated following the Organic Law 15/1999 dated December 13th on the Personal Data Protection and all other corresponding rules in force in Spain. You will have access at any moment to the possible change or cancellation of the data of the registered written forms by means of an e-mail or by post.
Article 12 : Applicable law and jurisdiction
The use of www.ambart-palma.com website and these Terms and Conditions are governed by Spanish law.
In the event of any conflict or discrepancy when interpreting or applying these Terms and Conditions, the Courts and Tribunals dealing with such matters shall be those of Palma de Mallorca.
If the buyer lives outside Spain, both parties will expressly waive their right to any other jurisdiction and submit themselves to the Courts and Tribunals of the city of Palma (Majorca, Balearic Islands, Spain).