Terms & Conditions
Introduction
Welcome to our website www.ambart-palma.com. These Terms and general Conditions establish the terms under which this website and the purchase of goods in www.ambart-palma.com are managed. We kindly request that you read these Conditions and our Privacy Policy carefully before using this website. When using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of the Conditions, you must not use this website. Should you have any questions regarding the Conditions you may contact us via our contact form or sending us an email at boutique[a]ambart-palma.com.
We reserve the right to revise and change these Terms and Conditions at any time and at our sole discretion. You are subject to the most current version of the Terms and Conditions posted on this page at the moment you use this website or place an order.
Upon using this website and placing orders through it, you commit to using this website only to consult or place legally valid orders and not placing any fake or fraudulent orders. If it may be reasonably considered that you placed an order of this kind, we will be authorized to cancel it and inform the relevant authorities.
Upon placing an order via our website, you declare yourself to be over 18 years of age and you acknowledge that you have read and understand the content of these Terms and Conditions.
Article 1 : Object
These General Terms of Use and Conditions (hereinafter "Terms and Conditions") will expressly regulate the relation that arise between AMBART, marketed by ALICE MARIE MICHEL, carrer de Can Savellá, no. 1 - 2°, 07001 Palma de Mallorca, Balearic Island, Spain, Taxpayer ID no. X7956271L (hereinafter, "AMBART", "we", "us" or "our") and third parties (hereafter "you" or "user") who acquire products from our online store www.ambart-palma.com.
Article 2 : Details of the supplier
The sale of products through this website is carried out under :
AMBART - La Boutique
ALICE MARIE MICHEL
C/ Can Savellá, 1 - 2, 07001 Palma de Mallorca, Islas Baleares, España.
Tel : (+34) 664 424 384
Tax Identification Number : ESX7956271L
Activity Number : 6595 1
Article 3 : Product information
The descriptions of the products on display at www.ambart-palma.com are intended to be as accurate as possible. However, the information given on each product and the product pictures or videos are provided for the guidance only. We do not warrant that product descriptions and price or other content of our website are accurate, complete, reliable, current or error-free.
Article 4 : Sale territory
The products offered via our website www.ambart-palma.com are only available for shipping to european countries.
For international deliveries, please send us an email to boutique[a]ambart-palma.com and we'll get back to you with an estimation of the shipping costs.
Article 5 : Prices and taxes
The prices shown on the website www.ambart-palma.com are in Euros and include VAT. Shipping costs are not included in product prices. They shall be added to the initial price listed at the website for each of the products on offer at the applicable rates, where appropriate. In any event, the client will be informed of the exact shipping cost before completing the purchase.
The price of the products will be as stipulated at any given time on our website, except when clearly erroneous. Although we try to ensure that all the prices appearing on the website are correct, some errors may occur. If we discover an error in the price of any of the products that you have ordered, you will be informed as soon as possible and you will be given the option of re-confirming your order at the correct price or cancelling it. If we cannot contact you, the order will be considered cancelled and you will be refunded for any amounts paid.
Prices may change at any moment, but any changes will not affect the orders for which we have already sent you an Order Confirmation.
Article 6 : Payment
Once you have selected all the items you wish to purchase, they will be added to the basket and the following step will be to process the order and make payment. To do so, you must follow the purchasing process steps, filling in the information requested in each step.
You agree to pay upon placing the order. If you acquire a product through the website www.ambart-palma.com, you shall pay the amount shown on the order by credit or debit card payment on our secure website.
Upon the order being completed, the Terms of Use being accepted and the purchase procedure being confirmed, the client will receive the Order Confirmation by e-mail confirming the details of the purchase. This e-mail will assign a purchase reference code and will detail the products characteristics, their prices and shipping costs. This Order Confirmation has no value as an invoice, it is only a proof of purchase. We will send the corresponding delivery note or invoice with the product(s).
We will accept order cancellations when requested before the orders are dispatched. For cancellation, you should send an email to boutique[a]ambart-palma.com. Once the order has been despatched, no order cancellations shall be accepted for operational reasons. If you should nevertheless wish to cancel the order once it has departed from our store, you should proceed to return the same, taking the steps set out in the Returns section.
Article 7 : Product availability
We reserve the right to decide, at any time, the products we offer through our website www.ambart-palma.com. In particular, we may, at any time, add new products to those offered in our website.
All product orders are subject to availability. If the product is out of stock after the order is placed, the client shall be informed by e-mail that it has been cancelled in full or in part. In that case, we reserve the right to provide you with information on substitute products that may be of your interest. If you do not wish to order any substitute products, we will refund any amount that you may have paid.
We inform the Client that we shall not offer for sale more units than those held in stock and will use our best efforts to serve the demand for products of all our clients. However, it may sometimes happen, due to circumstances reasonably beyond our control, such as human error or information technology system incidents, that the quantity ultimately offered for sale differs from what is actually held in stock.
Article 8 : Product Delivery
We agree to deliver the product in perfect condition at the address designated by the client on the order form. We'll do our best to ship your order within 2 business days. If for any reason we cannot fulfil the delivery deadline you will be informed of this circumstance and we will give you the choice of carrying on with the purchase and establishing a new delivery date, or cancelling the order with a full refund of the paid amount.
Once the order is shipped, you will receive by e-mail the Shipment Confirmation. The estimated delivery times shall be between 3 or 7 business days using private courier or up to 15 using national post, depending on the customer residence. This information is merely for informative purposes.
If at the time of delivery the Client is absent, the carrier shall leave a note specifying how to arrange a new delivery. If the order cannot be delivered 3 to 5 working days after being despatched for delivery, it will be returned to our store and the Client shall have to bear the delivery expenses.
If the reason why delivery cannot be made is because the package has been lost, our carrier shall start an investigation.
Article 9 : Receipt, Return Procedure, and Right of Revocation
For any issues, complaints, or exercise of rights, you may contact us via email at boutique[a]ambart-palma.com or via WhatsApp at (+34) 664 424 384.
9.1 Receipt
Upon receiving your order, it is the customer’s responsibility to inspect the condition of the package in the presence of the delivery carrier. Any visible damage to the packaging (e.g., bumps, tears, or signs of tampering) should be noted on the delivery receipt.
If, upon further inspection of the product after delivery, you find any issue such as damage to the product, evidence of tampering, or other defects caused during transit, please notify us by emailing boutique[a]ambart-palma.com within 2 business days of receiving your order.
9.2 Return Policy
Products purchased on www.ambart-palma.com are eligible for return and refund under the following conditions:
• You must inform us of your intent to return the product within 10 business days from the date of receipt by contacting us via email at boutique[a]ambart-palma.com or WhatsApp at (+34) 664 424 384. Please specify the reason for the return and attach a photo of the product(s) received.
• The product must be returned in its original condition, including all packaging, labels, and tags, and must be in perfect resale condition.
• The product should be securely packaged in a protective box or equivalent to ensure it arrives safely at our store:
Tienda AMBART
Carrer de Can Savellá 3 - BJ
07001 Palma de Mallorca
Balearic Islands
Spain
Please ensure the following note in Spanish is added beneath the address:
“Teléfono de contacto en caso de ausencia en la tienda: 664 424 384”
• You are responsible for return shipping costs unless the product is faulty or incorrect (see section 9.3). Returns should be sent using a trackable shipping service, and you must provide us with the tracking number. We recommend using your national postal service for returns. We cannot be held liable for lost returns or any delivery fees incurred.
We will not accept unpaid deliveries, and customers are responsible for arranging the return shipment.
9.3 Exchange and Refund Policy
If the return is due to an error on our part (such as receiving a defective or incorrect item), we will cover the return shipping costs (up to €20 upon presentation of the carrier’s receipt) and process a refund for both the product and the shipping fees. The refund of postal fees will be made by bank transfer within 7 business days of receiving the returned item(s).
For returns made for other reasons (e.g., the product was correctly delivered but did not meet your expectations), the customer will be responsible for all return shipping costs. Once the returned product is received and inspected, we will process the refund within 7 business days. Refunds will be issued via the same payment method used for the original transaction.
If you choose to exchange the product, we will cover the shipping costs of sending the new item(s), but you will bear the cost of returning the original item(s). Please note that refunds for partial returns will result in partial refunds.
9.4 Right of Revocation
If you change your mind about your purchase, you have the right to withdraw from these Terms and Conditions by notifying us via email at boutique[a]ambart-palma.com within 7 calendar days from the date the order was placed.
If your order has already been shipped, you will need to return the product(s) in their original condition, packaging, and with all labels intact within 7 calendar days to the following address:
Tienda AMBART
Carrer de Can Savellá 3 - BJ
07001 Palma de Mallorca
Balearic Islands
Spain
Please include a copy of the delivery note or invoice in the package. You will be responsible for the return shipping costs.
Once we receive the returned product(s), we will inspect them and refund the amount paid for the product(s), excluding any original shipping costs, within a maximum of 28 calendar days from the date we receive the return. The refund will be credited back to your original payment method.
Article 10 : Force majeure
We will not be liable for any breach of or delay in compliance with any of the obligations we assume under the terms of these Conditions when the cause is an event beyond our control (Force Majeure Events).
Force Majeure Events include any act, event, failure to exercise, omission or accident that is beyond our control including, among other things, the following:
I. Strikes, lockouts or other protest measures.
II. Civil unrest, riots, invasion, terrorist attack or threat, war (declared or not) or the threat of war or arrangements for war.
III. Fire, explosion, storm, flood, earthquake, sinking, outbreak or any other natural disaster.
IV. Impossibility of using trains, boats, air planes, motor transport or other ways of transport, whether private or public.
V. Impossibility of using public or private telecommunications systems.
VI. Acts, decrees, legislation, regulation or restrictions of any government or public authority.
VII. Strikes, failures or accidents in maritime, river or postal transport, or any other type of transport.
It will be understood that our contractual obligations will be suspended during the period in which Force Majeure Events are under way, and there will be an extension of the period for complying with said obligations for a period of time that is equal to that in which the Force Majeure Event lasts.
Article 11 : Data privacy
By using this website you agree to the handling of personal data and other information you provide through the registration form and state that said information and data are true and correspond to reality.
All information you provided in our website www.ambart-palma.com will be included and stored in a file for processing, as AMBART property, until cancellation is requested. Personal data will be used only to process purchase orders or contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order. We guarantee that the data you supply will not be shared with third parties or other companies.
Your personal information will be treated following the Organic Law 15/1999 dated December 13th on the Personal Data Protection and all other corresponding rules in force in Spain. You will have access at any moment to the possible change or cancellation of the data of the registered written forms by means of an e-mail or by post.
Article 12 : Applicable law and jurisdiction
The use of www.ambart-palma.com website and these Terms and Conditions are governed by Spanish law.
In the event of any conflict or discrepancy when interpreting or applying these Terms and Conditions, the Courts and Tribunals dealing with such matters shall be those of Palma de Mallorca.
If the buyer lives outside Spain, both parties will expressly waive their right to any other jurisdiction and submit themselves to the Courts and Tribunals of the city of Palma (Majorca, Balearic Islands, Spain).